Air New Zealand's automated 'Revenue Management System' distributes capacity to various classes to maximise the best revenue opportunities.
However there are situations that the system can not recognise. Agency Sales Support are able to consider the following situations for Air New Zealand operated flights, booked and validated to an Air New Zealand ticket (086).
| Waitlist Assistance | |
| Domestic Only | Changing a low booking class to full Y i.e. V to Y class |
| International Only | Allocating same class on domestic or trans-tasman services in conjunction with NZ international travel to a long haul destination i.e. LAX/LHR/SIN/HKG/NRT |
| International Only | Changing a low booking class to a higher booking class within the same cabin i.e. V to M class (when the fare is higher) |
| Compassionate Travel | Assistance within our Compassionate Travel guidelines |
Other Requests Considered
- Domestic sectors in Q class for a QFL to use in conjunction with Air New Zealand International travel.
- Domestic sectors in H class for a HFL to use in conjunction with Star Alliance Partner Airline.
At times we may need to queue your booking to our Revenue Management team for their consideration.
The time frame for your request to be considered is approximately 24 hours, or the next business day. If the request is confirmed, it will be generated through to the PNR as KL.
If your request is unable to be confirmed, we recommend considering alternative dates/flights or upselling to a higher class of travel.
Requests Not Considered
- Domestic add-ons in conjunction with international travel on another airline. This is due to strict parameters agreed to by the appropriate airlines involved. Once the specific class has been 'sold out' we are unable to request further seats in that class.
When a 'Fare Rules - paragraph 5' identifies that waitlists are not permitted the ticket time limit applies from the date the PNR was created.
