SSR and Remark field messages are commonly used as a means of communication between travel agents and airlines (and v.v.). Group Sales have an automated process of activating timely SSR and/or a Remark field message at various stages of an agents group PNR.
These messages will be general reminders and/or alerting agents to their next call to action. This automated process allows us to send advance notice reminders for Deposit Forms and ticketing of a group prior to their due dates. We will also acknowledge when a 'Deposit' or a 'Full Payment Guarantee Form' has been received therefore putting the agents mind at ease.
All messages will auto queue to the agent for their information/action purposes.
It is imperative that consultants regularly monitor their PNR queues for messages and perform the action required. This must be done within the time frame given to avoid PNR cancellation. If away, appropriate coverage needs to be arranged for managing SSR and/or Remark field messages.
Below are the types of messages and responses that will periodically be used.
Message Types will refer to:
PNR Review
PLS REVIEW THIS GRP BKG AND XXL UNWANTED SEATS
Deposit Form Due
REMINDER DEPOSIT FORM FOR THIS GRP IS DUE WITHIN 7 DAYS
Deposit Form Received
YOUR GRP DEPOSIT FORM HAS BEEN RCVD - THKS
Deposit Form Overdue
URGENT ACTION REQUIRED YR GRP DEPOSIT FORM HAS NOT BEEN RCVD PLEASE FORWARD WITHIN 24HRS TO AVOID AUTO XXL
Cancelled Response
ITIN XXLD DUE NO DEPOSIT FORM RCVD
Full Payment Guarantee Form Received
YOUR GRP PAYMENT GUARANTEE FORM HAS BEEN RCVD - THKS
Ticketing Due
REMINDER TKTG FOR THIS GRP IS DUE WITHIN 7 DAYS
Ticketing Overdue
URGENT ACTION REQUIRED YOUR GRP PNR NEEDS TO BE TKTD WITHIN 24HRS TO AVOID AUTO XXLD
Cancelled Response
ITIN XXLD DUE NOT TKTD
Please Call
In circumstances where required deadlines are unable to be met please call Air New Zealand Group Sales to discuss. The team will endeavour to work towards an amicable outcome but need to know in advance to avoid disappointment should a PNR have cancelled.
