When same day rebooking is not available and overnight accommodation is required.
Air New Zealand's guidelines for assisting with hotel accommodation and expenses, resulting from a schedule change and/or misconnection of flights, as follows:
- For domestic schedule changes less than 3 weeks prior to the scheduled flight departure
- For International schedule changes less than 3 months prior to the scheduled flight departure
When the hotel accommodation has been approved by Agency Sales Support, you have the option to rebook the accommodation direct through your preferred wholesaler or supplier and raising an Agency GST invoice to Partner Services. Please attach a copy of the wholesaler's or supplier's invoice and passengers PNR.
For further assistance or clarification please call
Interline Fares
When a ticket has been issued it becomes the responsibility of the carrier who created the change to reaccommodate the passenger and cover reasonable expenses, this is regardless of which airline the ticket is validated to.
