When an Air New Zealand flight is altered, a flight segment change will be generated to the PNR.
The status change will result in the PNR being queued to the Agency for updating and notifying the passenger(s) of the situation.
Schedule changes that occur within 72 hours of departure will not have a message generated due to the time constraints involved. Air New Zealand will attempt to contact the passenger(s) directly to up date the situation.
Tip: It's important that PNR's contain passenger contact details and ideally include a mobile phone number to cover unexpected situations such as schedule changes.
