Air New Zealand accepts the use of passive segments only for the purpose of issuing tickets.
Reasons why Air New Zealand will reject passives:
- No matching booking is held in Carina (the Air New Zealand reservation system).
- It does not exactly match the customer name, flight details, booking class or segment status held in Carina.
- Received from the same GDS and/or Agent as the live booking.
- Made for a redemption or Air Points booking created in Carina.
- There are more names than the Carina booking.
- Passive already created in a different booking.
- The Carina booking shows as already ticketed.
- Requested as a waitlisted passive.
- Created for the purpose of unauthorised training or testing.
- Created for the purpose of accounting or CRS administration reasons.
- Received from a non IATA agent (9999999).
- More than one passive booking held.
Note: Group PNRs are exempt from passive checks
If a passive segment is not accepted the status code will be changed to HX or NO and will be returned to the agency accompanied by with an OSI message providing a reason for the non acceptance. In these instances the segment needs to be removed from the PNR.
