If a change of journey results in a partial refund due, we have a number of options available for you to process the request:
- Wait until the coupons that are being used show as FLOWN, then process a refund via your GDS for the unused refundable coupons
- Contact Agency Sales Support when you have a booking with a combination of Flexi and Smart Saver fares to change the coupon status of the non-refundable coupon to 'suspended' so you are able to refund the Flexi portion (no residual, refund or credit applies for these 'suspended' coupon(s))
- If your customer(s) no longer wishes to travel on the non refundable coupon(s), cancel the flights
Refer to Refunds Examples.
