Airpoints
Koru Club
Sales Audit
Travelcard
Refunds
Baggage
Cargo
Customer Support
Online Booking Help
Golden Oldies World Sport Festivals
Employment
Environment
Airpoints
| Freephone (NZ): | 0800 Airpoints (0800 247 764) |
| Telephone: | +64 (0)9 357 3000 |
| Postal Address: | Air New Zealand Contact Centre Private Bag 93537 Takapuna North Shore City 0740 |
Koru Club
| Freephone (NZ): | 0800 736 000 |
| Telephone: | +64 (0)9 375 0285 |
| Fax: | +64 (0)9 306 5305 |
| Postal Address: | Air New Zealand Koru Club Private Bag 93537 Takapuna North Shore City 0740 |
| Email: | koruclub@airnz.co.nz |
Sales Audit - Revenue Protection
| Telephone: | +64 (0)9 336 3572 |
| Fax: | +64 (0)9 336 3682 |
| Email: | salesaudit@airnz.co.nz |
| Postal Address: | Sales Audit Financial Shared Services Private Bay 92007 Auckland 1142 |
Travelcard
| Freephone (NZ): | 0800 737 020 |
| Fax: | +64 (0)9 336 3811 |
| Postal Address: | Travelcard Private Bay 92007 Auckland 1142 |
Refunds
| Email: | refunds@airnz.co.nz |
| Fax: | +64 (0)9 336 2939 |
| Freephone: | 0800 733 8637 (Issued tickets only, Agents outside Auckland) |
| Postal Address: | Refunds Private Bay 92007 Auckland 1142 |
Baggage
See Baggage Services Offices for lost luggage enquiries.
Cargo
| New Zealand Regional Office - International Cargo General Cargo Enquiries |
|
| Telephone: | 0800 747 777 |
| Fax: | +64 (0)9 255 8275 |
| Email: | CSBookings@airnz.co.nz |
| Hours: | 0730 - 1800, Monday to Friday 0800 - 1200, Saturday and Sunday |
| CSITA: | AKLFSNZ |
| Street Address: | Ogilvie Crescent Auckland International Airport Auckland New Zealand |
| Postal Address: | PO Box 53096 Auckland International Airport Auckland New Zealand |
| National Cargo (domestic New Zealand): |
|
| Telephone: | 0800 737 737 |
Find full contact details and information here.
Customer Support
Complete our My Voice Customer Experience Survey.
| Telephone: | +64 (0)9 366 2929 |
| Fax: | +64 (0)9 256 3531 |
| Hours: | 9am - 5pm (NZ time), Monday to Friday |
| Postal Address: | Air New Zealand Customer Support Private Bag 92007 Auckland 1142 New Zealand |
Online Booking Help
Step by Step Guide
Questions and Answers
| Freephone: | 0800 352 266 |
Golden Oldies World Sport Festivals
| Telephone: | +64 (0)9 336 2783 |
| Email: | hockey@goldenoldiessports.com netball@goldenoldiessports.com soccer@goldenoldiessports.com rugby@goldenoldiessports.com cricket@goldenoldiessports.com |
Employment
Find full contact details and information here.
Environment
| Email: | environment@airnz.co.nz |
