Notice Board Group Sales

Notice Board provides you with information and reminders associated with group travel, our website or activities within the Group Sales team.

When visiting or using our site we recommend you check this page for the latest information.

Notices

LONGHAUL GROUP FARES          

As of Monday 30th April Longhaul Group Fares will be based on published fare levels.  These fare levels are competitive and Air NZ no longer required group specific fares.  There still may be special group fares that come out adhoc and these would be advised at the time of booking.  For all confirmed group bookings the applicable fare is as per your fare advice.  For any bookings moving forward the published level will be used.  Any questions please contact the Agency Groups team on 0800 247 687 or agencygroups@airnz.co.nz

FIT DATE CHANGES (If part of a Group Booking)

Instructions for date change requirements for a passenger who is part of a group booking are as follows. By following this process you will ensure that you are not ADM’d for unused seats.

  1. Divide the passenger off the main group PNR
  2. dd the required sector into the PNR at best available in your GDS
  3. Cancel the unwanted sector

Please note that any pax that are cancelled off the main PNR will be ADM’d the associated amount and this is non-refundable.

GROUP TRAVEL TO JAPAN

Air NZ Agency Groups are now able to assist with travel throughout Japan via an agreement with All Nippon. The process to make these bookings is as follows:

  1. Request Group Space via Air NZ Agency Groups Online Form
  2.  Once the NZ PNR has been created, claim the booking and add in your NH sectors requested in H class.
  3. Email a copy of the PNR with the NH sectors through to agencygroups@airnz.co.nz to request confirmation
  4. NZ Agency Groups will contact NH to have the sectors confirmed
  5. Deposit/Ticket as per the usual process

AGENCY GROUPS UPDATE

Please note, effective immediately, a $50 service fee per PNR will apply if the Agency Groups Team do any ticketing on your behalf. This fee will apply regardless of whether you are able to ticket in your own GDS system.

BAGGAGE ALLOWANCE ON GROUP FARES

All manually constructed group fares need to have the baggage allowance determined in the ticket remarks. A failure to do so will result in the PNR being queued back to the original ticketing office with a requirement to re-issue the ticket(s) with no ADCOL and with a baggage allowance. For any additional information please contact the Agency Groups team directly.

AGENCY GROUPS PHONE PROCESS

Near the end of 2011 the Agency Groups team changed the phone process so that you are able to speak to your dedicated Group Coordinator more easily. Please find a reminder on this process below:

  1. Call 0800 247 687
  2. Select your buying group
  3. Select the Group Coordinator that you would like to speak to via the number corresponding to their name

If you are unsure who you would like to speak to then select your buying group and the associated consultant as follows:

  • Long Haul Group Travel: Heather or Kerrin
  • Short Haul Group Travel: Seema, Joseph, Anita or Iuni

Domestic Group Booking Changes

  1. Group bookings that have confirmed seats (a claimed PNR): The fares will be mapped to the new Seat + Bag fare.  When ticketing please contact the Groups department for an authority to ticket at the original fare level.  Please note that if your PNR cancels due to a missed time limit then you will have to submit a new request which will be subject to the fare at the time of booking.
  2. Groups that have been quoted on existing Domestic fares but not yet booked will need to be re quoted under the new fare structure effective 29 November 2011. If you require your group to be re quoted please re submit details using our Group Price and/or Booking Form.

Please note that if any of the following amendments are made after 29 November 2011 the group’s booking will be subject to the fare amendment:

  • Routing change
  • Flight number
  • Additional Passengers
  • Date change

Amendments to Group Fare Rules and Conditions

Group fare conditions have been changed on our Domestic, Tasman and Pacific Islands network.  Effective for sale/travel on or after Tuesday 29 November 2011, please refer to Wingtips Issue 2225 for a breakdown of the changes. For full rules and conditions refer to the following:- Shorthaul Rules and Conditions

PNR Reinstatements

There has been an increase of agents requesting Air New Zealand Group Sales to reinstate group booking PNRs that were auto cancelled due to specific action requirements not performed by the agent. It is imperative that agents check, read and adhere to the action required by them to prevent auto cancellation. Air New Zealand cannot guarantee that the same booking classes will be available for reinstatement and higher fares may prevail.

Group Cancellation Payments Clarification

By signing either a 'Deposit Guarantee Form' or a 'Full Payment Guarantee & Indemnity Form' the agent accepts responsibility to cover all amounts owed to Air New Zealand. It also confirms that the Group Terms and Conditions have been explained to the customer, in particular the non-refundable / non-transferable clause.

Payment for all cancelled seats will be auto-debited via BSP link as an ADM against the travel agency.

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