A name correction fee of NZD50.00 per ET applies for ticketed PNR'S.
When an infant name correction is required, follow the Sabre Infant Name Correction Process.
Original PNR
To help us assist with the name correction please action the following:
- Do not cancel the original PNR
- If you have more than one passenger in the PNR please divide
- Remove all SSR'S from the divided booking in the incorrect name
Create a new open dated PNR in the correct name
Irrespective of the number of sectors in the original PNR, only one sector is required for the new open dated PNR.
- 0NZOPENY25AUGAKLLONDS1
When the above has been completed send Agency Sales Support an email with:
- Copy of the OPEN DATED PNR highlighting the Sabre PNR
- Copy of the original NZ PNR in the incorrect name to help us action your request
We require documentation to verify the name correction e.g. Marriage Certificate, Passport, Drivers Licence or similar proof so that we can determine that it is the same passenger travelling.
We will confirm by email once the name correction has been actioned.
