A name correction fee of NZD50.00 per ET applies for ticketed PNR'S.
Original PNR
- Change the infant name field to the correct name
- SRINFT NZ - ANDERSON/POPPY/03MAR07
Create a new passive PNR in the correct name
- Create a new infant PNR in Amadeus, using status code GK, and the adult's PNR
- SSNZ123Y28MARCHCAKLGK1/ABCDEH (ABCDEH = adult's PNR)
- Add infant name, phone, ticket field, end and retrieve
- When ready to ticket, change the segment status to PK, e.g 2/PK etc, for ticketing - DO NOT end and retrieve
- Price the PNR, at applicable infant airfare on day of issue FXP/INF
- Add all mandatory ticketing elements (FV,FM,FP,FE)
- Enter a received field - DO NOT end and retrieve
- Issue the ticket
- Cancel the passive booking
Retrieve the original PNR, and enter the ticket numbers
- SROTHS NZ-TKNO INF 086-2104567890
We require documentation to verify the name correction, e.g. Passport, or similar proof so that we can determine that it is the same passenger travelling.
Name corrections are not permitted on Infant Interline E-tickets and Code Share flights for GDS and WEB bookings. These need to be refunded and rebooked at best available airfare.
