GDS/ET Outages

Occasionally the links between a GDS and Air NZ's Reservations System (Carina) or the Electronic Ticketing Database may fail. These outages may prevent an agent to book and/or complete ticketing procedures.

Where the fault prevents a booking being made or a ticket to be issued the following policy and procedure applies.

Non urgent booking and ticketing

Most system faults are fixed within a couple of hours, however if you are unable to delay proceedings please follow the 'Urgent Booking Procedures' below.

Where ticketing deadlines are missed as a result of an outage an authority will be authorised allowing ticketing the next day. Call Agency Sales Support for authority details on a current outage.

Urgent booking and ticketing

Where travel commences on the same day as the outage or before 11am the following morning:-

For bookings requiring urgent ticketing, re-issuing or revalidation please email the following to gdsoutage@airnz.co.nz

  • Include the time of departure at the beginning of the subject field, e.g. 1900 15MAR
  • A copy of the PNR
  • A copy of the fare calculation including fare basis, any tax/fee/charge details
  • The form of payment (FOP) only accept Travelcard and credit card details, include card details, name on card, expiry date, cost-centre etc
  • Original issue details including the IATA number and tour code
  • Agents and/or customers email address for disposal
  • Contact number of Agency

Email Request Example

To: gdsoutage@airnz.co.nz
From: xyztravel@abc.co.nz
Subject: 0700 15MAR Urgent tickets required for Mr Bloggs

PNR
F 1.1BLOGGS/JMR
1 NZ 101 T  WED 15MAR  AKLSYD HS1   0700 0830
2 NZ 100 T  THU 30MAR  SYDAKL HS1   0700 1200
FONE-AKL-P AGT XYZ TVL

Fare Calculation
AKL NZ SYD 197.06TSAVER NZ AKL 197.06TSAVER NUC394.12END
ROE1.415795 FARE NZD 558.00
TAX IA 9.31  AU 41.10  QK 3.70  WY 43.00  YQ 120.00
TOT NZD 775.11

Form of payment
- UATP 1086 65099000011 (Travelcard number)
- EXP 0505
- Name J Bloggs
- Company ABC Ltd
- Cost centre number required

Original issue details
Not applicable

Disposal address
Agent - xyztravel@abc.co.nz
Customer - jbloggs@abc.co.nz
Contact Number for Agency and after hours contact

Note: Without all the above detail a ticket may not be able to be issued. Missing information will be requested by return email. It may pay to include an after hours contact.

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