Air New Zealand has a well developed infant ET capability and you will be able to fulfil almost all of your customer's requirements on an NZ (086) ET.
This includes itineraries containing travel on our interline partners. There are a diminishing number of instances where it's not possible to issue an infant ET.
Where infant e-ticket functionality is not yet possible, Air New Zealand has set up an interim process to issue paper tickets on an agent's behalf.
Our Quick Reference Flow Chart will further explain various ticketing scenarios and situations where an e-ticket can or can't be issued.
Ticketing Infants prior to being born
If the infant has not been born at the time of issuing the adults tickets we recommend issuing tickets for the adults, and ticketing the infant once it has been born based on current fare levels at time of issuing the ticket.
Amadeus
Original PNR
- Add infant name and DOB
- SRINFT NZ - ANDERSON/POPPY/03MAR07
Create a new passive PNR for ticketing purposes
- Create a new infant PNR in Amadeus, using status code GK, and the adult's PNR
- SSNZ123Y28MARCHCAKLGK1/ABCDEH (ABCDEH = adult's PNR)
- Add infant name, phone, ticket field, end and retrieve
- When ready to ticket, change the segment status to PK, e.g 2/PK etc, for ticketing - DO NOT end and retrieve
- Price the PNR, at applicable infant airfare on day of issue FXP/INF
- Add all mandatory ticketing elements (FV,FM,FP,FE)
- Enter a received field - DO NOT end and retrieve
- Issue the ticket
- Cancel the passive booking
Retrieve the original PNR, and enter the ticket numbers
- SROTHS NZ-TKNO INF 086-2104567890
Galileo and Sabre
Original PNR
- Add the infant's name to the existing adult's PNR in the name field
- Add relevant SSR's, including date of birth
- Name select to issue the infant ET, pricing at the applicable infant airfare on the day of issue
