Economy Skycouch™ Upgrade Procedure
It is now possible for Travel Agents and customers to upgrade an Air New Zealand airfare that is ticketed Economy booking to Economy Skycouch™ on NZ1/2 between Auckland-London and vv and Los Angeles-London and vv, and on NZ1/2/5/6 between Auckland-Los Angeles and vv. The simple and easy to understand 3 step upgrade procedure is detailed below.
Step One
Go to the Agent Site at www.airnzagent.co.nz then select the ‘Upgrade product’ option in the ‘Manage bookings’ tile located at the lower left hand corner of the home page.
Then enter the booking reference (PNR), Family Name and Agency IATA number where applicable and select the continue button to start the upgrade process
Note - passengers would go to www.airnz.co.nz
Step Two
The agent/passenger must then select the flight sector/s that the passenger wants to upgrade to Economy Skycouch™ from the pop-up page. To select the flight sector to be upgraded click on the applicable tab that highlights that flight sector. If the tab for the required sector/s is not visible a horizontal scrolling button will appear at each side of the page so you can scroll across to the required flight sector.
Once the correct flight sector tab is opened then select the upgrade option required. Please note - in the example illustrations below only one upgrade option is provided because there are only two people in the PNR so only one Economy Skycouch™ is offered.
The cost of the upgrade will appear beside the option selected. If selecting more than one flight sector to upgrade the cumulative cost will appear at the lower right corner of the page.
After the required sector upgrades have all been selected the agent/passenger clicks on the ‘Finish’ button at the lower right corner on the page.
Hint: If the option for a single Economy Skycouch™ is not provided for a passenger grouping of two adults and one child, or one adult and two children it may be because Carina has not recognised the children as children. In these cases Air NZ Sales Support will need to add a ‘child description’ to the GDS booking.
Step Three
The final step is where the agent/passenger completes the ‘Review and confirm upgrade’ page. On this page the agent/passenger will confirm that the flight sectors upgraded are correct and that the price is as expected.
Once they are satisfied that the upgrade is as required they input their payment details using one of the accepted forms of payment, read and accept the terms and conditions, and then click on the Confirm button.
After they have confirmed the upgrade the next screen to pop-up will show the Economy Skycouch™ upgrade has been confirmed. At the lower right corner of this confirmation screen a Seat Request button will appear. The agent/passenger can select this to then choose their seat of choice using the Seat Request function.
Economy Skycouch™ Seat Request
It is now possible for Travel Agents and Passengers to select their preferred Economy Skycouch™ seat numbers using a simple 3 step process.
Step One
Go to the Agent Site at www.airnzagent.co.nz then select the ‘Seat Request’ option in the ‘Manage bookings’ tile located at the lower left hand corner of the home page.
Then enter the PNR and Family Name and select the continue button. Note - passengers would go to www.airnz.co.nz
Step Two
A pop-up screen will show the seat map for each flight held in the passenger itinerary. The agent/passenger must use the horizontal scrolling buttons to move to the applicable flight sector to select their preferred seats for that flight. The vertical scrolling button is used to move up and down the aircraft cabin.
Once they’ve selected the applicable flight sector and area of the aircraft cabin within the seat map they simply hover over the preferred seats and click on an empty seat. Once that is done they click on the Finish button at the lower right corner of the seat map screen.
Step Three
After selecting the preferred seating the agent/passenger is presented with a Seat request confirmation. This can
then be emailed to the passenger.
