To dispute an ADM, please forward the following information:
- ADM number
- Ticket number
- Reason for dispute
- All relevant documents to back up dispute
- Details of any previous communication with Air New Zealand and/or GDS
You are able to forward this information in one of the following ways:
- Process via BSPLink
- Complete the online Air New Zealand ADM form
- Email to NZ.SUPPORT@WNS.COM
Resolution of the dispute will normally be made within 10 working days of receiving the dispute.
Air New Zealands ADM policy is contained within the following document.
