Accessing Bookings Online

Bookings that can be accessed online

For your booking to be available online, it must:

contain only NZ flight numbers, e.g. NZ547
be electronically ticketed - if you have a paper ticket your booking cannot be accessed online
include travel still to be taken in one or both directions
not contain hotel or rental car bookings
have 9 or fewer travellers
for long-haul bookings, have been made on or after 6 April 2006
not have been made as an international "multi-city" booking
not have been changed previously through the Contact Centre or Air New Zealand Holidays Store.

Can my booking be changed online?

Bookings for domestic New Zealand travel may be changed online, subject to the following considerations:

Smart Saver fares and Flexi Saver fares may be changed only before the day of travel
Flexi fares may be changed up until departure
Changes may be made to the times and/or dates of flights; the origin and destination of flights cannot be changed online
The booking must have been made on the Air New Zealand website
Any changes made must apply to all passengers in the same booking
If you have checked-in online and your flight is close to departure, it may not be available to change online
If your booking is a multistop booking it will not be available for changes online

If you cannot change your booking online, please contact Agency Sales Support. Please note that service fees may apply for changes made via Agency Sales Support.

Can my booking be cancelled online?

Bookings for domestic and international travel may be cancelled online, subject to the following considerations:

Flexi fares and Business (except Business Saver) fares may be cancelled up until departure
Pacific Flexi fares for travel between 10 December and 15 January cannot be cancelled online
If you have checked-in online and your flight is close to departure, it may not be available to cancel online
A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip.

When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please contact Agency Sales Support.