You can manage your own booking online whether it was made online, in person or over the phone. Here’s some explanation about the things you can do online. For other needs please phone 0800 737 000.
Request seats
You can request seats for most Air New Zealand customers. Whether you've just made a new booking, or have a booking that was made some time ago, you can request seats online anytime before your flight.
Please note while we do our best to accommodate all seat requests, these are only confirmed at check-in since operational requirements may require seating to be reassigned. Seat request is not available for Seat only or Seat + Bag Tasman and Pacific bookings.
Upgrade product - Australia and Pacific Islands
If you’re booking for travel on our new Tasman and Pacific service, you can choose one of four products for each traveller: Seat, Seat + Bag, The Works or Works Deluxe. If you then want to upgrade your product type, you can do that with this upgrade product option.
For example if you had booked a Seat only product and then decided to take a checked bag, you can upgrade to Seat + Bag. Or if you had booked Seat + Bag and then wanted to also go for movies and a meal on the flight, you can upgrade to The Works or Works Deluxe.
If there’s more than one of you on the booking, you can mix up Seat, Seat + Bag and The Works between you, and still be seated together. On a return booking, you can also choose a different product on the way there and the way back.
Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.
For bookings paid in New Zealand dollars, please use our New Zealand website, www.airnz.co.nz, to upgrade the products in your booking.
For bookings paid in Australian dollars then use our Australian website www.airnz.com.au.
Upgrade product - Skycouch
If you’re booked to travel on our new Economy long-haul international service, you can choose to upgrade to our Skycouch with this upgrade product option.
Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.
For bookings paid in New Zealand dollars, please use our New Zealand website, www.airnz.co.nz, to upgrade the products in your booking.
For bookings paid in Australian dollars then use our Australian website www.airnz.com.au.
View, change or cancel booking
If you would like another copy of your ticket or would just like to view your booking online, you can do that by selecting this option (the booking must have been made on airnewzealand.co.nz).
You can change your domestic New Zealand booking online subject to the following:
- Bookings containing a mix of grabaseatTM and grabaseatTM + bag fares cannot currently be changed online
- Smart Saver fares may be changed only before the day of travel
- Flexi Plus fares may be changed any time before departure
- Changes may be made to the times and/or dates of travel; the origin and destination of flights cannot be changed online
- The booking must have been made on airnewzealand.co.nz
- Changes must apply to all travellers in the same booking
Cancelling a booking online applies only to itineraries containing Flexi Plus, Tasman Flexi, Pacific Flexi, Global Flexi and Business Class (excluding Business Saver) fares. A full refund will be credited to the original form of payment you used to make the booking.
If the booking is for more than one traveller, then the flights for all travellers will be cancelled. If you want to cancel the flights for only some of the travellers on your booking, please call 0800 737 000 and have your ticket handy.
If you cannot change your booking online, please call us on 0800 737 000. Please note that service fees will apply for changes made via the Contact Centre. Service fees will be waived for Starfish and Multistop bookings.
Add passport details (and Secure Flight data)
Under the Transportation Security Administration (TSA) Secure Flight program, Air New Zealand is required to collect Secure Flight Passenger Data which includes a passenger's full name (as it appears on government-issued identification), date of birth, gender, and TSA issued Redress Number (if available).
The purpose of the Secure Flight program is to enhance the security of air travel through the use of improved watch list matching to identify known and suspected terrorists.
If you did not enter your passport details (and Secure Flight data) as part of your booking, please use the ‘Add passport details’ option on the homepage to enter this data prior to travel.
For more information about the TSA's Secure Flight program visit TSA's website.
Details required to manage your booking
To use these options you will need to enter your family name and booking reference. You may also be asked for an email address and phone number.
Your booking reference can be found on your ticket, and has six letters and/or numbers the last of which is always “H”. If your booking was made through another website or travel agent, the booking reference may be described as Airline Ref, Ticket Number or Record Locator.